Asst Rooms Division Manager

Set a course for adventure with Princess Cruises! As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

The Asst Rooms Division Manager is responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas. They guarantee the deployment of Princess MedallionClass products, services and applications with a view to boosting engagement and delivering a guest-centric experience.

Key responsibilities include:

• Ensuring guest satisfaction by providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship-specific post-cruise complaints.
• Collaborating closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
• Overseeing the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards.
• Conducting daily inspections to guarantee consistent standards of cleanliness, sanitisation, presentation and timely readiness of guest and crew areas.
• Ensuring the consistent use of OCEAN Hospitality and GuestView Housekeeping tools to deliver personalized service to guests.

Benefits include:

• A competitive salary package.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.