Account Manager

At Komodo Health, our mission is to reduce the global burden of disease through smarter use of data.

The Account Manager role is responsible for working with customers to ensure renewals of existing business and growth through upselling managed services and additional data/products.

Key accomplishments in the first 12 months:

• Provide strategic support and guidance to customers, leading to increased satisfaction scores and retention rates
• Foster collaboration with Customer Success and Sales teams to improve account management processes
• Develop and maintain strong relationships with buyers and key decision-makers

Responsibilities:

• Provide strategic support and guidance on key deliverables and customer requests
• Manage engagement scope and contracting for managed services and renewals
• Collaborate with teams to ensure customers' objectives are met and value/ROI is documented
• Communicate the value delivered and ROI for renewals and existing business
• Prepare for and lead Quarterly Business Reviews (QBRs)
• Proactively educate stakeholders on new services and product features
• Ensure organizational support and secure budget for contractual renewal of existing business
• Engage regularly with buyers and key decision-makers
• Develop renewal and expansion collateral
• Identify upsell opportunities

Requirements:

• 6+ years of experience in the biopharma or adjacent health technology industry
• 3+ years in a client-facing role as a consultant or life sciences data/software/service provider
• Prior experience in sales or delivery of data/software/consulting services
• Effective communication and storytelling skills
• Data analysis skills and passion for leveraging data to generate insights
• Impeccable project management skills and ability to influence without authority
• Track record of meeting or exceeding department goals and customer satisfaction
• Demonstrated ability to work with senior management and director-level customers
• Extensive experience with structuring client deliverables in PowerPoint, Word, Excel
• Ability to leverage AI tools to enhance productivity and decision-making

Nice to have:

• Understanding of how consultancies and FinServ clients can benefit from Komodo's data
• Experience interacting with AI agentic workflows

The pay range for this role is $125,000-$155,000 USD. This position is also eligible for commissions, equity awards, and benefits including comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance.