Description
Job Title: Risk Operations Team Lead, Bridge KYC/KYB
We are seeking a highly experienced Risk Operations Team Lead to join our Bridge KYC/KYB team in Mexico City. As a Risk Operations Team Lead, you will be responsible for leading a team of Risk/Partner Risk Operations associates in investigating accounts to identify risks to Stripe's business related to fraud and user policy requirements.
About the Team
As Stripe's user base and global footprint grow dramatically, especially as crypto and stablecoins fundamentally change the way money is transferred, Stripe acquired Bridge to leverage its stablecoin infrastructure for global payments. Stablecoins facilitate faster, cheaper, and more efficient transactions than traditional methods, which creates unique compliance challenges. The Bridge Operations strategy provides operational leverage and expands Stripe's portfolio of operational capabilities to support the scaled needs in this rapidly evolving space.
Responsibilities
- Guide your team in performing reviews to protect and advance Bridge's business, brand, and mission, by deploying industry-leading supportability solutions that instill user and partner trust in Stripe.
- Support and coach your team in conducting thorough investigations of merchant accounts to facilitate progressive and sustainable business growth.
- Ongoing management of the operational performance of your team to deliver KPIs and report to key stakeholders.
- Help scale our operations and improve user experience by identifying process improvements.
- Manage capacity and scheduling, dividing and assigning work between team members.
- Ensure your team has all the skills and resources needed to be successful in their role.
- Set clear goals and expectations for individual and team performance.
- Foster a culture of continuous improvement to refine team processes and procedures.
- Support recruitment and hiring initiatives.
- Coach and mentor individuals to meet career goals via structured development conversations.
- Provide continuous performance feedback and facilitate periodic formal performance reviews.
- Drive and own initiatives that make the team a warm and welcoming place to work.
- Keep the team engaged and motivated towards their work.
Requirements
- A minimum of 3+ years of management experience, ideally within Financial Crimes or Support Operations.
- Experience coaching/leading operations teams and managing performance.
- Experience mentoring others and are able to constructively provide feedback to others.
- Experience in delivering weekly and monthly business metrics and reporting.
- Proven ability to be a subject matter expert in Risk Operations.
- Ability to work cross-functionally to deliver best results and promote partnership.
- Excellent written and verbal communication skills in both English and Spanish.
- Exemplary planning and time management skills.
Preferred Qualifications
- Experience in new process launches and continuous improvement initiatives.
- Experience managing risk events in the system, and identify the at-risk scenario.