Community Health Worker, Manager - Santa Rosa/Sonoma County, California

As the Santa Rosa area Community Health Worker (CHW) Lead for Waymark, you will lead our community health workers in the region.

Reporting to the Market Operations Lead, you will supervise and manage a team of CHWs – including helping them implement their day-to-day priorities, providing coaching and support around patient care, and managing performance to team goals.

Key Responsibilities:

• Provide direct supervision of the day-to-day activities of CHWs in the Healdsburg and Santa Rosa areas, including helping them establish and implement their schedules and priorities.
• Lead weekly team huddles with a multidisciplinary team – including CHWs, licensed clinical social workers, pharmacists, and care coordinators – to coordinate patient care.
• Provide CHWs with coaching, mentorship, and support to ensure satisfaction and sustainability within the CHW role, and to ensure competency validation.
• Manage staffing schedules to ensure patient coverage and continuity of care within the local CHW team.
• Review data dashboards to manage CHW performance relative to goals and identify strengths and opportunities.
• Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CHWs.
• Navigate technology systems to supervise CHW documentation and ensure quality care.
• Represent Waymark in the community and build and nurture community partnerships.
• Maintain knowledge of programs and resources available to community members that promote their health and wellbeing, and support CHWs in understanding and navigating those resources on behalf of those we serve.

Minimum qualifications:

• Experience supervising teams of community health workers or related local health workforces.
• Experience delivering health services as a CHW or related role and openness to supporting a small caseload.
• A leader with cultural and personal humility.
• Sound judgment and the ability to quickly analyze situations and manage team members with empathy and care.
• Experience and comfort using technology for virtual communication, scheduling, and documentation.
• Strong understanding of, and ability to teach and implement, principles of trauma-informed care, motivational interviewing, and harm reduction.

Preferred qualifications:

• Knowledge of common CHW recruitment, hiring, training and supervision strategies.
• Community Health Worker certification.
• Long time resident of the Northern CA area and knowledgeable of community resources.

Salary Range: $92,000 - $107,000

Benefits:

• Stock Options
• Work-from-Home Stipend
• Medical, Vision, and Dental Coverage
• Life Insurance
• Paid Time Off
• Parental Leave
• Retirement Savings
• Commuter Benefits
• Professional Development Stipend