Security Officer

We are seeking a Security Officer to provide a professional, visible, and customer-focused security presence throughout The Gyle Shopping Centre in Edinburgh.

The successful candidate will ensure the safety and security of visitors, tenants, contractors, and colleagues while maintaining a welcoming environment and supporting the centre's operational requirements.

Key responsibilities include:

• Carrying out regular patrols of the shopping centre, service areas, car parks, and external perimeter
• Monitoring and responding to alarms, incidents, and security breaches promptly and professionally
• Ensuring all incidents are recorded accurately and reported in accordance with company procedures
• Conducting lock and unlock procedures for designated areas
• Monitoring CCTV systems in compliance with current legislation and company policies
• Assisting with emergency evacuations and incident management procedures
• Challenging unauthorised persons and ensuring access control procedures are followed
• Delivering exceptional customer service to all visitors, tenants, and colleagues
• Providing directions, information, and assistance to members of the public
• Acting as an ambassador for The Gyle, promoting a safe and welcoming environment
• Supporting customer service initiatives and centre events where required
• Identifying and reporting hazards, defects, and unsafe practices
• Ensuring compliance with all Health & Safety policies, risk assessments, and safe systems of work
• Supporting emergency response procedures, including first aid and fire incidents where trained
• Maintaining awareness of site-specific emergency plans and business continuity arrangements
• Preparing detailed incident and occurrence reports
• Liaising with emergency services when required

We offer a range of benefits, including:

• Employee discounts at on-site retailers through our communication app
• Employee discounts at external retailers through Life Works
• Cycle-to-work scheme
• Free, on-site staff parking and numerous transport links
• Great working environment with a relaxing team room for break times
• Full and ongoing training
• Online payslips live before pay day and available to download
• Company uniform provided at no cost to employee

Requirements:

• Valid SIA Door Supervisor Licence
• Previous experience in a security role
• Excellent communication and interpersonal skills
• Strong customer service focus
• Ability to remain calm and professional under pressure
• Good observational and report-writing skills
• Ability to work a flexible shift pattern, including weekends and bank holidays
• Basic IT literacy
• SIA CCTV license (desirable)