ALM Platform Engineer

This role sits in Ford’s Connected Vehicle Software’s Work Management System team, supporting an enterprise-scale Jama Connect environment used across vehicle development. Your responsibilities will be divided between ongoing operational support and implementing project-driven improvements, focusing on updating application lifecycle management processes, enhancing system integrations, and increasing comprehensive traceability for engineering teams and organizational leadership.

Responsibilities

• Operate and support Jama Connect in an enterprise-scale environment, including administration, troubleshooting, and user enablement via a ticket-driven support model.
• Configure and maintain Jama Connect projects: item types, workflows, relationship rules, baselines, review/approval flows, permissions, and project templates.
• Respond to user requests and incidents (access provisioning, defects, performance/usage issues), providing clear guidance and driving issues to resolution with internal partners and vendors as needed.
• Deliver platform improvements, including new capabilities, process standardization, and usability enhancements that improve engineering outcomes.
• Build, maintain, and enhance integrations between Jama Connect and adjacent toolchains (e.g., issue tracking, test management, source control, CI/CD) using REST APIs and scripting/automation.
• Troubleshoot integration failures end-to-end (authentication, data mapping, event timing, API limits), implement fixes, and improve monitoring/operability to reduce recurring incidents.
• Plan and execute data migrations, cleanup, and standardization efforts (field normalization, duplicate reduction, hierarchy/relationship repair) to improve data quality and reporting reliability.
• Support data exchange activities using ReqIF (import/export), including migrations, supplier/customer interchange, and troubleshooting data/relationship fidelity.
• Develop reporting and information radiators that improve traceability transparency for program teams and leadership (coverage, status, gaps, risk/aging), with an emphasis on actionable insights.
• Contribute to governance: define and maintain standards, templates, best practices, and change-management practices that scale across a large engineering organization.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent combination of education and experience).
• 3–5 years of experience administering, supporting, or engineering solutions around an ALM/requirements/test/issue platform.
• Hands-on experience with at least one comparable tool such as Polarion, IBM DOORS/DOORS Next, Azure DevOps, or similar.
• 3-5 years’ experience importing/exporting requirements using ReqIF (or similar interchange formats) to support migrations and cross-organization data exchange.
• 3-5 years’ experience with Intermediate scripting experience (Python preferred) and comfort building automation to reduce manual effort and improve reliability.
• 3-5 years’ experience with working knowledge of REST APIs (authentication, endpoints, payloads, pagination) and the ability to use APIs to integrate systems and automate repeatable tasks.
• 3-5 years’ experience Demonstrating the ability to troubleshoot integrations and production issues using logs, data analysis, and systematic root-cause investigation.
• 3-5 years’ experience working in a ticket-driven support model with strong written communication and customer focus.
• Ability to balance operational support with delivery of project-based enhancements in a multi-stakeholder environment.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.