Customer Success Architect

As a Customer Success Architect at Mixpanel, you will partner with customers throughout their journey to understand what drives value and help them maximise the value of Mixpanel.

You will serve as a trusted technical advisor for prospects and customers, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes.

Responsibilities include:

• Serving as a trusted technical advisor for prospects/customers
• Communicating effectively at all levels of the customer's organisation
• Owning the customer's success with Mixpanel and documenting and delivering ROI
• Onboarding and data health for strategic and high-value prospects/customers
• Engaging with customers' engineering, product management, and marketing teams
• Delivering technical services such as data architecture consultations and adoption and change management best practices
• Leveraging modern data architecture expertise to create scalable data governance practices
• Executing on success outcomes whilst balancing project timelines and scope creep
• Bridging the technical-business gap with customers
• Collaborating with technical and solutions partners
• Being a technical sponsor for internal engagements with Mixpanel product and engineering teams

Requirements:

• At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role
• Experience consulting on defining and delivering ROI through new tool implementations
• Experience working with VP-level members of the customer organisation
• Ability to communicate with stakeholders at all levels of an organisation
• Experience in data querying, modeling, and transforming
• Familiarity with databases and cloud data warehouses
• Familiarity with product analytics implementation methods
• Familiarity with analytics best practices
• Ability to manage complex projects and client stakeholders
• Demonstrated successful record of experience in customer success or technical project management
• Excellent written, analytical, and communication skills
• Strong process and/or project delivery discipline

Compensation: $132,000-$178,500 USD

Benefits and Perks:

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break