Description
Join us and help build the future of entertainment! As a Guest Experience Host, you will create unforgettable moments for our guests by greeting them with energy and inviting them into an exciting, welcoming environment. You will guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up. Proactively share offers (F&B, repeat visits, gift cards) to boost engagement.
Be a Tech & Experience Expert: Master our proprietary tech and keep gear calibrated. Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests. Communicate with management and tech support when issues arise, clearly and quickly.
Keep Things Running Smoothly: Maintain a spotless, high-energy store that meets Sandbox VR standards. Sanitize gear thoroughly and display materials/gift cards to brand expectations. Prepare iPads, body trackers, and gear before and after every session.
Shift Leadership & Coaching: Open/close the store, manage daily audits, break schedules, and labor spend. Run shift check-ins, coach in real time, and train new hires. Ensure team performance, morale, and guest service standards remain high.