Description
We are seeking an experienced Microsoft 365 Engineer with specialized expertise in Microsoft Teams to join our IT team. In this role, you will be responsible for the management, support and optimization of our Microsoft 365 environment with a particular focus on MS Teams configuration, and support.
You will work closely with cross-functional teams to ensure seamless collaboration, communication, and productivity across the organization through effective MS Teams implementation and management.
Responsibilities:
Microsoft 365 Environment Management
Configure, maintain and support Microsoft 365 environments including Exchange Online, SharePoint Online, OneDrive for Business, and Teams
Understanding and support of Azure Active Directory (Entra ID), including single sign-on, multi-factor authentication, APP registration and conditional access policies
Understanding of Microsoft Purview and working with security and compliance team to better security posture
Perform regular health assessments of the Microsoft 365 environment and implement remediation plans
MS Teams Specific Responsibilities
Lead the configuration, and management of Microsoft Teams throughout the organization
Development and configuration of Microsoft Copilot agents within Microsoft Teams and Copilot studio
Troubleshoot Teams-related issues including connectivity problems, AV quality issues, and integration challenges
Analyze Teams usage logs and call quality data to identify and resolve performance issues
Manage and deploy Teams applications, bots, and connectors from the Teams app store and custom solutions
Understanding of Teams 3rd party technologies such as ECD and QoS
Automation and Development
Develop and maintain PowerShell scripts for automating Microsoft 365 and Teams management tasks
Work with Microsoft Graph API to create custom integrations and solutions
Support and Training
Provide third-level support for complex Microsoft 365 and Teams issues
Create training materials and conduct training sessions for end-users on Teams features and best practices
Collaborate with service desk teams to develop effective troubleshooting procedures