FBS - Vendor Experience and Support Analyst

Farmers Insurance, one of the United States' largest insurers, serves over 10 million U.S. households with more than 19 million individual policies. As a Vendor Experience and Support Analyst at Capgemini, you will join the Sales Support team, focusing on enabling sales success by removing barriers in the sales process.

In this role, you will manage day-to-day vendor support operations, maintain risk and compliance standards, support business controls, and drive operational efficiency. You will also contribute to projects, process improvements, and cross-functional initiatives that strengthen the overall sales support ecosystem.

Key responsibilities include:

• Managing day-to-day vendor operations, including billing reconciliation, performance reporting, and system access provisioning/remediation
• Coordinating meetings, monitoring calls, and facilitating resolution of technology-related issues with appropriate teams
• Supporting the implementation and oversight of risk and compliance initiatives, ensuring alignment with internal policies and regulatory requirements
• Serving as a first line of defense by monitoring business controls and identifying risks or control gaps
• Conducting business control self-assessments and supporting process governance and documentation efforts
• Partnering with Legal, Compliance, Internal Audit, and Risk teams to ensure proper adherence to frameworks and controls
• Identifying control failures, providing recommendations, and supporting remediation planning and execution
• Assisting with regulatory and litigation-related requests, ensuring proper documentation and response
• Supporting process improvement initiatives and contributing to strengthening operational workflows
• Analyzing data and generating insights to improve reporting, vendor performance, and business decision-making
• Collaborating with cross-functional stakeholders to support projects, programs, and ad-hoc initiatives
• Creating and presenting reports and materials to support leadership decision-making

Requirements:

• 3–5 years of experience in sales support, operations, risk/compliance, or related field
• Bachelor’s degree in Business, Accounting, or a related field
• Advanced Microsoft Excel skills
• Intermediate Power BI skills
• Intermediate Microsoft PowerPoint skills
• Strong organizational skills and attention to detail
• Experience with contract and SOW interpretation
• Knowledge of risk and compliance management frameworks
• Ability to support process improvement and documentation efforts
• Experience in issue identification and remediation support
• Strong reporting and analytics capabilities
• Excellent communication skills and ability to collaborate across multiple stakeholders
• Ability to manage multiple priorities and deliver results in a structured and timely manner
• Experience supporting vendor management and operational processes

Benefits include:

• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development