Consultant, Managed Services

At Komodo Health, our mission is to reduce the global burden of disease by using data effectively.

We are looking for a Consultant, Managed Services to join our Mavens team, which delivers Salesforce-based solutions to the life sciences industry.

The successful candidate will work closely with customers post-implementation to support long-term success with our solutions.

Responsibilities:

• Lead stakeholder engagement through weekly status calls, third-party vendor alignments, and design reviews
• Manage project documentation, including status call content and Rolling Action Item Logs
• Plan releases, create and maintain release timelines, and support customers with release candidate prioritization
• Provide technical recommendations and collaborate with customers to define a clear roadmap
• Maintain clear and proactive communication with internal stakeholders
• Analyze business needs and prepare for requirements gathering sessions
• Assess Level of Effort for functional items and complete or delegate build/configuration changes
• Manage repositories and promote completed builds to higher environments
• Perform System Integration Testing and provide guidance/support for User Acceptance Testing
• Handle user lifecycle and maintain data integrity
• Investigate reported issues and triage/escalate problems as needed
• Create and update reports and perform data extractions/exports for customers

Requirements:

• Strong understanding of how applications work and ability to envision solutions on the Force.com platform
• Ability to provide technical assistance and advise customers on product features and enhancements
• Exceptional written and verbal communication skills
• Experience authoring requirements, system specifications, and application guides
• Understanding of core project management concepts
• Life Sciences or Pharmaceutical experience is a significant plus
• Bachelor's degree preferred; Salesforce Certification is required

Values:

• Open to saying yes and showing good judgment in ambiguity
• Takes accountability and is constantly learning
• Fearless, resourceful, and scrappy
• Communicates with integrity, empathy, and humility
• Brings energy into the room and gives more than they take
• Creates opportunity and momentum
• Uses technology to solve business problems
• Makes the customer the hero