Consumer Money Team Leader

Gusto is seeking a Consumer Money Team Leader to oversee a Tier 2 team handling complex banking, disputes, and money movement escalations.

The ideal candidate will have deep expertise in banking, disputes, and money movement, along with a strong commitment to Continuous Improvement and AI-driven innovation.

Responsibilities:

• Lead a Tier 2 Money Advanced Care team of 10–12, delivering high-quality support across Money Services
• Oversee complex case resolution across disputes, cash account applications, banking error investigations, funds recovery, and financial institution escalations
• Serve as a subject matter expert in banking and money movement operations, coaching team members to navigate nuanced cases
• Drive operational excellence by leading initiatives and using data to improve workflows, tools, and team performance
• Build a culture of continuous development and continuous improvement through coaching, feedback, and process design
• Partner cross-functionally to advance high-impact improvements and support broader business goals

Requirements:

• Deep expertise in payroll operations, banking, and financial services
• Strong experience resolving high-stakes customer and partner issues
• Proven success coaching and developing people, building thoughtful growth plans, and creating high-performing teams
• Strong continuous improvement mindset, with a track record of using data, AI, automation, and better workflows to improve quality, efficiency, and customer outcomes

Benefits:

• Competitive base pay
• Benefits
• Equity (RSUs)

Salary: $92,245 to $119,919/yr in Denver & most major metro locations