Associate Director, Business Intelligence

As the Associate Director, BI, you will lead advanced reporting and dashboarding work for clients, setting the standard for how Brainlabs turns data into business decisions.

You are accountable for the quality, accuracy, and continuous improvement of intelligence solutions across your client portfolio, with Claude embedded throughout how we build and deliver them.

Responsibilities

• Lead Client BI Projects: Own end-to-end delivery of advanced reporting and dashboarding projects using Funnel, BigQuery, and Looker Studio, ensuring every solution is accurate, scalable, and tied directly to each client’s business objectives.
• Drive Continuous Improvement: Proactively identify gaps in dashboarding solutions, implement enhancements, and document best practices.
• Apply Claude Across BI Workflows: Build and maintain a clear track record of AI adoption in the reporting process.
• Own Senior Client Relationships: Be the primary BI point of contact for senior client stakeholders, presenting complex data stories confidently.
• Support Practice Growth: Contribute to new business pitches, internal knowledge sharing, and developing Brainlabs’ BI proposition.

Requirements

• A Technically Advanced BI Practitioner: Highly proficient in Funnel, BigQuery, and Looker Studio.
• An AI Innovator: Demonstrable experience using Claude to expand reporting capabilities.
• A Multi-Level Communicator: Build dashboards that serve every audience, from operational teams to Heads of Marketing.
• A Commercial Thinker: Connect BI work to client value and commercial outcomes.
• A Quality-First Operator: Hold yourself to rigorous standards on data accuracy, documentation, and reliability.
• A Practice Builder: Take a genuine interest in how the BI team develops and invest time in raising the quality and consistency of what we deliver.

Success Metrics

• Client Satisfaction: Dashboarding solutions receive consistently positive feedback from clients.
• Delivery Accuracy: Every solution passes QA on the first pass.
• AI Adoption: Achieve measurable, documented AI adoption across the BI workflow.
• Client Impact: Dashboards are used and acted on at all levels of the client organisation.
• Practice Contribution: Add at least one meaningful improvement or piece of knowledge to the BI practice each quarter.
• Commercial Contribution: Support at least one new business conversation or pitch per year.