Customer Quality Program Manager

NVIDIA is seeking a Senior Customer Quality Engineer to join the Operations Customer Quality team. The successful candidate will lead all aspects of quality for a range of product segments throughout the product life cycle.

As the quality representative for the customer base, you will establish working relationships with customers, collaborate on problem resolutions and complaints, and serve as the voice of the customer to internal teams.

Key responsibilities:

• Lead conference calls and face-to-face meetings with customers on quality issues
• Track and report customer quality metrics to customers and internal management
• Coordinate and participate in customer audits at NVIDIA HQ and contract manufacturers
• Handle crisis or customer escalation situations, providing direction to the working team and formulating responses to customers
• Create customer presentations and 8D reports on root causes, risk assessments, corrective actions, and recovery plans
• Work cross-functionally with internal organizations to resolve product failures and drive problem resolution
• Coordinate internal activities to assess risk on product failures
• Drive continuous improvement activities to enhance product quality

Requirements:

• BS or MS degree in electrical engineering, quality, or a related technical discipline
• At least 5 years of experience in an electronics customer quality role with customer interface experience
• Excellent proficiency with 8D problem-solving tools and methods
• Strong interpersonal, time management, and task prioritization skills
• Leadership skills with experience coordinating teams with multiple disciplines
• Proficiency in MS Office software tools, data analytical tools, and email communications
• Ability to travel internationally on rare occasions

Preferred qualifications:

• Knowledge of semiconductor manufacturing processes
• Familiarity with electronics reliability standards
• Experience with server system/data center hardware and software design, development, architecture, or testing
• Proven history of developing close working relationships with customer quality teams