Customer Success - UK/I

This is a builder's role in Customer Success, focusing on technical depth and commercial outcomes for ElevenLabs' customers across the UK and Ireland region.

You'll own the solution end-to-end, from spotting problems to inspiring new use cases, and drive revenue retention and growth. Your responsibilities include:

• Running onboarding, enablement, and growth across ElevenLabs' full platform
• Advising customers on production deployment and analysing usage and performance data
• Owning commercial outcomes for a defined book of business, including renewals, expansion, and cross-sell
• Working closely with Sales, Engineering, and CS leadership to turn technical wins into revenue

Requirements:

• 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK and Ireland region
• Proven experience of owning and managing a defined Book of Business
• Fluent in English
• Proven experience working across the UK and Ireland market
• Familiarity with building and deploying AI agents
• Strong builder mindset and experience working cross-functionally with Sales, Engineering, Product, and Marketing teams
• Excellent problem-solving, technical, and analytical skills
• Strong communication and interpersonal skills

Benefits:

• Innovative culture
• Growth paths and opportunities for professional development
• Annual discretionary stipend for learning and development
• Social travel and annual company offsite
• Co-working stipend for remote workers