Staff Platform Manager, Payments Risk

Job Summary

You will join Airbnb's Payments Risk and Compliance domain as a Staff Platform Manager, Payments Risk. This role is central to protecting trust for guests, hosts, and the platform.

Responsibilities

• Own and evolve the product roadmap for dispute lifecycle management spanning chargeback ingestion, representment decisioning, and pre-arbitration.
• Partner with Engineering, Data Science, Analytics, and operations to sharpen dispute decisioning models, build product improvements and optimizations by processor, reason code, and product vertical.
• Drive the design and rollout of proactive dispute prevention capabilities including on-trip signal detection and early guest outreach.
• Build scalable disputes infrastructure for new payment methods and product verticals.
• Collaborate with the Enforcements and Transaction Risk team to design and implement first-party misuse detection and enforcement programs.

Requirements

• 10+ years building payments, Payments Risk, or risk-related products in a product management role within global technology or financial services companies.
• Prior experience working with Payments Risk, including Dispute lifecycle management.
• A subject matter expert on payments risk with a proven track record of launching and scaling detection, fraud prevention, and dispute resolution products.
• Experience leading complex projects, leveraging ML, operations, and signals from external vendors.
• Technical chops with experience as an engineer, data scientist, analyst, or operations.
• Experience integrating Gen AI as a solution and delivering business value.

What We Offer

• The base pay range is $200,000-$240,000 USD.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Location

• This position is US - Remote Eligible. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington.