Adult English Language and Literacy Intake Advisor

The Adult English Language and Literacy (AELL) program at The New York Public Library (NYPL) is seeking an Intake Advisor to join our team. As an Intake Advisor, you will be responsible for recruiting new students, determining eligibility, monitoring attendance, and student retention. You will also provide case management services, teach job readiness skills, and connect students with community resources.

Responsibilities:

• Provide case management services to students, including running information sessions and organizing intake appointments
• Monitor student progress and follow up with students who have attendance problems
• Input data into program and Library databases
• Test students at the end of each cycle
• Maintain paper record files for each student
• Conduct outreach to increase student enrollment and build relationships with community partners
• Connect students with needed community resources

Requirements:

• Bachelor's degree in education, English, literacy, or a related field
• Certification in Best Plus and TABE (required within the first 3 months of employment)
• At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners
• Proficiency with data entry and utilization of various databases
• Knowledge of community resources and counseling/social services for high needs populations
• Intermediate knowledge of Microsoft Office and Google Drive
• Excellent written and verbal communication skills

Benefits:

• 35 hours per week, with a minimum of 2 late nights per week and Saturdays as required
• Opportunity to work in a dynamic and supportive team environment
• Chance to make a positive impact on adult learners in the community