Head of Product Operations

Ford Credit is looking for a Head of Product Operations to lead the operational excellence of their European Product function.

This is a senior, hands-on leadership role focused on building the systems, processes, and AI-enabled capabilities that empower high-performing product teams.

As a technical leader and individual contributor, you will shape the product operating model across Europe, driving automation, standardisation, and cross-regional alignment with North American teams to enable scalable, efficient product delivery.

Responsibilities

Product Tooling & Automation

• Own and optimise the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms.
• Design, configure, and automate workflows that improve collaboration, governance, and delivery consistency.
• Standardise tools and processes across European product teams while aligning with global Product Operations practices.

Product Operating Model & Ways of Working

• Define and continuously improve the operating model for product planning, prioritisation, estimation, and execution.
• Drive adoption of consistent product management practices that increase transparency, efficiency, and cross-functional collaboration.
• Partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.

AI-Enabled Product Operations

• Lead the adoption of Generative AI across the Product Development Lifecycle (PDLC).
• Introduce AI-powered workflows, prompt engineering, and automation to streamline activities such as documentation, user story creation, research synthesis, and reporting.
• Evaluate and implement emerging AI capabilities that improve team productivity and decision-making.

Governance & Compliance

• Partner with Legal, Risk, and Compliance teams to embed European regulatory requirements into product workflows and tooling.
• Design automated governance processes that reduce manual effort while ensuring compliance by design.

Qualifications

• Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
• Deep expertise with modern product management tooling and workflow automation.
• Experience designing scalable operating models and improving cross-functional ways of working.
• Strong understanding of AI applications within product development and operational excellence.
• Excellent stakeholder management skills with the ability to influence across regional and global teams.
• A continuous improvement mindset with a passion for building efficient, scalable product organisations.