Operations Manager for Video Game Account (Non-voice) - Onsite - Bacolod

We are looking for an Operations Manager to oversee the health of a video game account project in terms of stakeholder management, staffing, performance, and continuous improvement.

Responsibilities:

• Manage project deliverables and ensure they meet client and business requirements
• Ensure staffing is appropriate and schedules are aligned with client coverage
• Create invoices and manage project finances
• Analyze performance trends and data to impact quality and efficiency
• Foresee business risks and develop preventative plans
• Implement and monitor metrics to evaluate team performance and meet KPIs
• Manage client relationships and act as a brand champion
• Oversee day-to-day communication between leads and clients
• Provide training, leadership, and guidance to Team Leads
• Conduct performance management and create development plans for team members

Requirements:

• 3-5 years of operations management experience in a BPO setting
• Strong analytical skills and ability to create financial and performance reports
• Knowledge of tools such as Tableau, Power BI, GSuite, and advanced Google Sheet formulas
• Excellent communication and organizational skills
• Strong client management skills and ability to resolve conflicts efficiently

Benefits:

• Non-taxable allowances
• HMO and life insurance
• Paid time off
• Annual wellness subsidy
• Annual corporate bonus