Description
As a Senior Product Manager on the Web team, you'll bring Fin and the Intercom Suite's story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service.
This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.
Our ideal candidate has a product marketing background or strong experience communicating narratives through digital experiences. You're a doer - driving projects forward, making crisp decisions, and ensuring every launch meets Intercom's high bar for design, clarity, and craft.
Key responsibilities include:
- Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch.
- Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages.
- Own what ships: make clear, timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard.
- Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web.
- Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals.
- Drive progress and urgency: move quickly while maintaining excellence in craft and execution.
- Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion.
What skills do I need?
- Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.
- Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback.
- Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives.
- A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers.
- Attention to detail - from copy to layout to functionality - you set a high bar and uphold it.
- Ability to thrive in a fast-moving, high-standards environment; you move with urgency and adapt to change.
- A passion for marketing and branding, and for shaping how cutting-edge products are experienced online.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done