Description
We are seeking an experienced Sales Operations Manager to partner with our Sales team for New Business and Inside Sales across all segments. In this role, you will serve as a business partner on the Regional Sales Operations team, playing a critical role in helping Figma Sales scale revenue across both our self-service and assisted sales motions.
This is a full-time role that can be held from one of our US hubs or remotely in the United States. As a Sales Operations Manager, you will be responsible for serving as the primary business partner to New Business and Inside Sales leadership, owning the operating rhythm, surfacing insight and bringing forward a data-driven point of view that informs decisions that accelerate growth across both segments.
Key responsibilities include:
- Owning the end-to-end forecasting process for New Business and Inside Sales, bringing rigor and repeatability to pipeline reviews while continuously evolving methodology as market dynamics and go-to-market motions shift
- Leading and elevating the operating cadence , MBRs, QBRs, weekly forecast reviews , by synthesizing funnel trends, surfacing risks and opportunities, and driving leadership to clear, timely decisions
- Shaping the organizational foundation of both segments by recommending headcount, org design, quota structures, and book-of-business allocation , ensuring the business is set up to scale efficiently and equitably
- Defining and governing rules of engagement across account ownership, lead routing, and AE–ISR collaboration, creating clarity that reduces friction and maximizes coverage across the segment
- Building and maintaining intelligence systems , dashboards, performance reports, and automated insights , that leverage AI to compress the time from data to action for sales and finance leadership
- Deploying AI tools and workflows to continuously improve operational processes: from pipeline analysis and forecasting accuracy to identifying patterns in rep performance and segment health that would be impossible to surface manually
We'd love to hear from you if you have:
- 5+ years of sales operations experience, preferably in a high-growth SaaS environment
- Strong analytical and technical skills, with proven expertise in Salesforce, SQL and BI tools (specifically Sigma)
- Demonstrated experience leveraging AI tools to generate sales insights, including hands-on experience with Claude Code
- Strong communication skills with the ability to translate complex analysis into clear, actionable insights and deliver sophisticated models, spreadsheets, and executive presentations to senior leadership
While not required, it's an added plus if you also have:
- Deep SQL knowledge and experience with Sigma and Gong
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure: If based in Figma's San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma's compensation and benefits are subject to change and may be modified in the future.
Annual Base Salary Range: $140,000-$245,000 USD