Description
The Product Line Owner for Provider Integrations leads the strategy, delivery, and ongoing management of Ford and Lincoln's digital service scheduling platforms, FSR+ and LSR+. As a Product Line Owner, you're responsible for working with various teams in the identification, development, execution, and ongoing management of Digital Customer & Dealer Experiences, as well as external provider integrations. You will have a laser focus on customer, dealer and partner integration requirements, ensuring the delivery of a best-in-class scheduling and service experience for retail and commercial fleet customers.
Strategic Leadership & Governance Drive strategic initiatives for the launch and scaling of new business initiatives for FSR+ and LSR+. Manage product line status updates, long-term planning, and roadmaps; lead report-outs for key leadership meetings. Build a strong operational infrastructure within the team by establishing clear processes, integrated timelines, and performance expectations.
Product Execution & Delivery Lead regular design review meetings and oversee the software delivery life cycle (SDLC) to ensure high-quality releases. Drive best practices for backlog management using JIRA and lead weekly 'POD' meetings to ensure effective delivery against the product roadmap. Facilitate cross-functional interactions between micro-services and macro-products, ensuring seamless current development and future integrations. Guide Product Owners in the development and implementation of use cases and functional business requirements.
Partner & Stakeholder Engagement Lead weekly engagements with DMS providers to monitor product health, including 'get ready' checklists, appointment failure reports, and API requirement updates. Participate in dealer panel sessions and assist Field Ops with one-on-one dealer meetings to collect feedback and align on customer experience requirements. Collaborate with counterparts in Dealer Process, Service Experience, Reservations, and Mobile Service to synthesize dealer and consumer feedback into actionable product goals.
Team Leadership & Culture Provide direct leadership and professional development for Product Owners, fostering a high-performance team culture. Act as a culture champion, utilizing a 'One Ford' mindset to influence stakeholders and lead successful cross-functional projects.