Trust & Safety Specialist

At Neighbor, our vision is to bring communities together by solving our neighbors' biggest challenges. We're building the largest hyperlocal marketplace the world has seen, with over $75 million raised from top-tier investors. We're looking for a Trust & Safety Specialist to engage directly with renters, hosts, and internal team members to create an exceptional customer experience.

Primary Responsibilities

• Resolve inbound customer care issues via online chat, email, and phone
• Manage customer incidents through to resolution, including payment issues, eviction, disputes, and protection plan claims
• Research and develop processes for handling issues related to the storage marketplace
• Improve existing self-help resources by writing online support articles and creating new customer success materials

Qualifications

• 1 year of direct customer service or customer resolution experience
• Ability to work independently in a fast-changing environment
• Self-starter, detail-oriented, and analytical
• Personable, professional, and able to communicate effectively
• Extremely proficient in English writing
• Experience in peer-to-peer marketplace is a plus

Benefits

• Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24/7