Consumer Money Team Leader

Gusto is seeking a Consumer Money Team Leader to lead their Tier 2 Money Advanced Care team.

The team handles complex banking, disputes, and money movement escalations, partnering with cross-functional teams to deliver timely, accurate, and customer-centered outcomes.

Responsibilities:

• Lead a team of 10-12, delivering high-quality support across Money Services
• Oversee complex case resolution across disputes, cash account applications, and financial institution escalations
• Serve as a subject matter expert in banking and money movement operations, coaching team members
• Drive operational excellence by leading initiatives and using data to improve workflows and team performance
• Build a culture of continuous development and improvement through coaching and feedback
• Partner cross-functionally to advance high-impact improvements and support broader business goals

Requirements:

• Deep expertise in payroll operations, banking, and financial services
• Strong experience resolving high-stakes customer issues with sound judgment and care
• Proven success coaching and developing people, building growth plans, and creating high-performing teams
• Strong continuous improvement mindset, with a track record of using data and AI to improve quality and efficiency

Benefits:

• Competitive base pay, benefits, and equity (RSUs)
• Physical office spaces in Denver, San Francisco, and New York City, with flexible work arrangements

Salary: $92,245 to $119,919/yr in Denver & most major metro locations