Description
About Us
Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It has a ~1,000 person hybrid organization.
About the Team
The Culture, People Development & People Analytics team shapes Twitch's internal culture where everyone can grow, connect, and do their best work. We lead learning and development programs, inclusive employee experiences, and people analytics.
About the Role
This is a Program Manager role that serves as an individual contributor on the Culture & People Development team, reporting to the Director of Culture, People Development & People Analytics. The role is Bay Area-based with expected onsite responsibilities in our San Francisco office.
Your time will be split between two focus areas: (1) learning enablement, with an emphasis on AI upskilling and change management, and (2) workplace culture and learning experiences delivered across hybrid, virtual, and in-person formats.
You will own and evolve an existing program portfolio focused on supporting our individual contributors and cross-functional teams while also building new initiatives where the strategy may not yet be defined.
You Will:
- Partner with cross-functional leaders to design learning experiences that accelerate skill development and support change management across the company, with a particular focus on AI.
- Own end-to-end management of a hybrid culture and learning portfolio, including vendor-delivered workshops, 'by request' team learning sessions, and flagship in-person events at our San Francisco HQ.
- Create and iterate on program communications, learner-facing content, and learning platform materials that drive visibility and engagement.
- Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep programs on track and continuously improving.
You Have:
- 4+ years in program management, learning & development, talent development, or a related people/HR function
- Bachelor's degree or equivalent professional experience
- Hands-on experience with AI tools in a professional context
- Experience managing cross-functional projects from inception to completion where the business problem or solution may not be fully defined
- Ability to manage concurrent people programs with unique audiences and competing timelines while proactively clearing blockers
- Experience planning and delivering hybrid and in-person learning experiences, with a history of using data to measure program effectiveness and inform improvement
- Strong written, visual, and verbal communication skills, with the ability to transform requirements into clear documentation, compelling content, and regular stakeholder updates
- Ability to facilitate engaging learning environments, ask probing questions that surface stakeholder needs, and dive deep into root causes and motivations
Bonus Points
- Experience with instructional design tools and/or learning management systems
- Experience managing vendor relationships end-to-end: procurement, contract renewals, and ongoing partnership management
- You watch, stream, or are genuinely curious about Twitch, gaming, or live entertainment
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9202
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
US, CA, San Francisco
$81,600-$142,800 USD
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.