FBS Customer Care Supervisor (Call Center)

Our client, one of the United States' largest insurers, is seeking a Customer Care Supervisor to lead a team and maximize positive customer experiences.

The supervisor will focus on risk acceptability guidelines, profitable business results, and team performance.

Key responsibilities include:

• Monitoring team performance, including customer experience, work product quality, efficiency, and compliance
• Creating and implementing plans to improve team performance and develop individual skill sets
• Ensuring team members meet individual and team performance goals
• Communicating individual performance to team members and providing team performance information to management
• Interacting with and responding to customer inquiries
• Partnering with other leaders to develop and execute improvements
• Maintaining knowledge of established procedures, methods, and regulatory requirements
• Building personal skill sets through training and development

Requirements:

• High school diploma or equivalent required, bachelor's degree preferred
• 1-2 years of experience as a call center supervisor or similar role, preferably within customer service
• Fluent English
• Availability to work on-site in Aguascalientes

Benefits:

• Competitive salary and annual performance-based bonus
• Comprehensive benefits package, including grocery vouchers, saving funds, and private health insurance
• Dynamic and inclusive work culture within a globally renowned group
• Training and development opportunities