Description
As a Customer Service Associate at Amazon, you will be the first point of contact for our North America and United Kingdom (UK) markets or customers. You will answer their requests through phone, chat, and/or email, covering topics such as order and product questions, payment matters, and website guidance. You will use various tools to navigate, research, and review solutions, and communicate effectively with customers.
This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs.
To succeed in this role, you will need to be hard-working, articulate, and detail-oriented. You should be friendly and customer-focused in every situation, able to learn quickly and embrace change, and comfortable multi-tasking in a high-energy environment.
You will receive training and be provided with a complete equipment package when you join. Additionally, we offer a few benefits, including insurance, leave benefits, medical spending account/reimbursement, employee assistance program, and statutory government benefits.