Technical Account Manager

We are seeking a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter.

You will serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges. You will lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation.

Key responsibilities include:

• Serving as the senior technical point of contact for strategic accounts
• Leading high-level discussions with customer leadership around technical strategy and product trade-offs
• Defining and implementing best practices for technical onboarding, integration delivery, and ongoing account health monitoring
• Building deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
• Partnering with developers and senior engineers to provide strategic technical guidance and support solution design
• Collaborating with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap

Requirements:

• Fluency in English and Portuguese; Spanish is a plus
• 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
• Proven track record of leading or mentoring technical teams
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
• Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
• Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent

We offer:

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment
• Stock Options
• Health Plan wherever you are.
• Flexible Days Off