Description
We are seeking a Senior Account Manager to help our clients grow and realise the Flexport value proposition by deeply understanding their supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail. As a Senior Account Manager, you will navigate complex organisational hierarchies with key client executives and stakeholders to empower the client and deepen the relationship with Flexport. You will meet regularly with clients to monitor the account health and find ways to improve on their current experience.
Your responsibilities include using your deep knowledge of the client to identify, develop, and close upsell, cross-sell and renewal opportunities. You will also keep a close pulse on client financial health, reporting on the client's financials and ensuring clients maintain consistent payment schedules. Additionally, you will lead and actively participate in client onboarding and creating standard operating procedures, scope and guide the implementation stages and timelines for new opportunities and clients.
You will work globally with counterparts in Asia, North America, and Latin America to ensure a consistent account management experience. You will also monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients' issues effectively and efficiently.
As a Senior Account Manager, you will lead and prepare content for regular client touch points to help clients understand the value they are realising and new opportunities to improve performance. You will use your intensive knowledge of the client's business to architect three-year supply chain roadmaps that align with the client's global business goals. You will drive product adoption with client stakeholders to ensure that clients realise the full value with Flexport.
You will regularly review and document the client's success criteria. As the client's needs evolve, you will refine the client's success criteria. You will continue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor.
You will use and maintain data to monitor the health of your respective book of business, such as in Salesforce, so that you can identify ways to improve the client's Flexport experience. You will mentor and help coach fellow Account Managers on how best to support client needs and build long-term partnerships.