Guest Services Host

We're seeking a friendly and approachable Guest Services Host to join our team at Cotswold Designer Outlet. As the welcoming face of our organisation, you'll be responsible for promoting a welcoming and inclusive environment for guests, residents, and colleagues.

Responsibilities:

• Welcome guests and provide directions
• Create memorable experiences for guests
• Communicate with guests through telephone and email
• Assist with Centre events
• Work comfortably indoors and outdoors
• Report safety or maintenance concerns
• Liaise with other departments and brand partners
• Provide support for guests with disabilities and additional needs

Requirements:

• Confident communication skills
• Enthusiasm and a genuine desire to assist customers
• Excellent telephone manner and written English
• Effective time management and organisational skills
• Flexibility and willingness to adapt to business needs

Benefits:

• 24/7 GP access for you and your immediate family
• Mental health support and life event counselling
• Get Fit programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work, our innovative employee app