Business Analyst - Stations and Operational Systems

Join our dynamic, connected, and multicultural team to contribute to creating an exceptional passenger experience.

As a Business Analyst - Stations and Operational Systems, you will provide end-to-end business analysis to ensure our solutions meet expectations while contributing to the digitalization of our station and operational processes.

Key responsibilities include:

• Collaborating with station teams to define and validate station requirements related to new project objectives

• Conducting comprehensive needs analysis for new tools destined for station and operational teams, detailing risks, problems, or new opportunities identified

• Creating project use cases and documenting process flows when necessary to support future developments and training

• Contributing to and accompanying the testing phase

• Ensuring requirements are validated against operational business objectives and accepted and understood by technical teams involved in the project

• Accompanying station teams in evolving existing processes and defining the functioning of new processes, formulating recommendations when opportunities arise

• Working with technical teams to ensure compliance with documentation requirements and ensuring support processes are robust and efficient

• Prioritizing new business requirements, anomalies, and incidents reported by the business and resolving them with technical teams if necessary

Note: Frequent travel to England and Belgium is expected.