Federal Civilian Program Manager

We are seeking a Project Lead to coordinate cross-functional efforts between Sales, Product Management, Elastic Professional Services and our contractor partner, ECS Federal, to ensure the successful delivery and growth of our SIEMaaS program.

This role will focus on customer onboarding, program coordination, and help to provide consistent communication across all stakeholders.

Key responsibilities include:

• Serving as the primary point of coordination between CISA Account team, Civilian Sales team, Professional Services, Product Management, and ECS Federal
• Leading and tracking onboarding activities for new SIEMaaS customers, ensuring a smooth and timely transition
• Developing and managing project plans, timelines, and milestones for customer onboarding and ongoing program initiatives
• Facilitating regular status updates with ECS, Internal/External stakeholder meetings, Product teams and executive-level communications

Requirements include:

• Experience leading cross-functional projects in a SaaS, security, or managed services environment
• Strong understanding of customer onboarding and delivery processes
• Excellent communication and stakeholder management skills
• Ability to coordinate effectively with internal teams and external contractors

Success in this role looks like:

• On-time, successful onboarding of SIEMaaS customers
• Clear, regular, and transparent communication across all stakeholders
• Strong collaboration between CISA Account team, Civilian Sales teams, Product, and ECS Federal
• High customer satisfaction and measurable program success

Compensation for this role is in the form of base salary. The typical starting salary range for new hires in this role is $106,900-$169,100 USD.