Supervisor

We are looking for a Supervisor to join our team in Basingstoke. As a Supervisor, you will be responsible for leading and motivating the sales team to deliver exceptional customer service. You will engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience. You will also maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.

In addition to these responsibilities, you will support the store manager in achieving sales targets through team motivation, creative approaches to drive performance, and actively seeking opportunities to exceed goals. You will also organize and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth.

As a Supervisor, you will be the go-to person for keeping the info flowing smoothly throughout the store. You will team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.

Key Requirements:

• Lead and motivate the sales team to deliver exceptional customer service
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations
• Maintain a clean, visually appealing, and well-organized shop floor
• Support the store manager in achieving sales targets
• Organize and contribute to in-store events, customer celebrations, and external outreach

Key Skills:

• Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience.
• Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.
• Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals.
• Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave
• Flexible working arrangements
• Employee ownership
• Access to employee-led community networks