Description
You will work as a Problem Resolution Responsible in our team, supporting the handling and coordination of problem tickets, ensuring clarity, traceability, and timely follow-up while working closely with team members and customers.
Your daily responsibilities will focus on supporting the processing of problem tickets by checking completeness, traceability, and correct assignment.
You will support reporting for the weekly error review meeting.
You will work in close collaboration with BTVs (initially with mandatory on-site presence to build trust).
You will assist with basic technical pre-analysis of data to support efficient error clarification and routing.
You will contribute to the preparation of regular reports and support coordination meetings related to problem resolution.
You will help track open topics and follow up on missing feedback or overdue items.
You will support the identification of improvement opportunities in processes and collaboration.
You will collaborate with international project teams and stakeholders.
We are looking for a highly motivated individual with a Bachelor’s or Master’s degree in Engineering, or a comparable field of study.
You should have a basic understanding of vehicle systems or technical products and be motivated to deepen your knowledge.
You should be familiar with ticketing or tracking systems (e.g. Jira or similar), or be willing to learn.
You should be willing to understand development processes and work with different tools and systems.
You should have good knowledge of MS Office tools, especially Excel.
You should speak German and English fluently.
You should have a structured way of working, good communication skills, and a proactive, team-oriented mindset.