Internal Communications Senior Manager

We're looking for an Internal Communications Senior Manager to join our Communications team. As a key driver in building and scaling a world-class internal comms function, you will connect every employee to Scale's mission, leadership vision, and business milestones.

This is a high-impact, cross-functional role that will shape how nearly every team at Scale understands and rallies around company goals. You will:

• Own and expand internal communications across all business units, building structured programs that help leaders engage and align their teams
• Identify gaps in the current internal comms landscape and design net-new programs, from concept through execution, that meet the evolving needs of a fast-growing, cross-functional organization
• Partner closely with business unit leaders and chiefs of staff to develop and execute their communications strategies, including AMAs, leadership updates, and mission-critical announcements
• Drive the strategy and execution of company-wide channels, including all-hands meetings, AMAs, internal newsletters, and Slack channels, to ensure employees feel informed and connected to Scale's direction
• Develop a cohesive internal communications framework that ladders up to CEO and executive messaging, helping employees understand business performance, company milestones, and strategic priorities
• Act as a strategic advisor to senior leaders on how to communicate with and inspire their teams, improving leader visibility and employee engagement across the organization
• Build and maintain measurement frameworks (e.g., pulse surveys, engagement metrics) to assess program impact and continuously improve internal comms effectiveness
• Collaborate with the broader Communications team on crisis, policy, and corporate storytelling as needed, ensuring internal and external narratives are aligned.

Ideally, you'd have:

• 6+ years of experience in internal communications, with a proven track record of building and scaling internal comms programs at a fast-growing technology company
• Demonstrated experience advising and partnering with senior leaders and executives on communications strategy, with the ability to influence without authority
• Strong program management skills and the ability to build repeatable, scalable processes across a large, cross-functional organization
• Exceptional written and verbal communication skills, with the ability to craft compelling narratives that resonate with diverse internal audiences

Nice to haves:

• Experience working in a high-growth technology company
• Familiarity with internal comms tools, platforms (e.g., Slack, intranet systems, survey tools) programming, and data-driven approaches to measuring communication effectiveness
• Experience supporting CEO or executive-level communications in a fast-paced environment