Salesforce Technical Lead

As the Salesforce Technical Lead, you will work within the Service PDO team in Ford's International Markets Group (IMG), acting as a highly collaborative hybrid Tech Lead and Scrum Master responsible for helping the team deliver reliable, scalable Salesforce outcomes across the post-sales customer lifecycle.

The role involves approximately 60% of your time focused on sprint execution, team facilitation, impediment removal, technical alignment, and delivery coaching, with the remaining 40% dedicated to hands-on technical leadership.

Key responsibilities include:

• Operating as a hybrid Tech Lead and Scrum Master
• Balancing sprint execution, facilitation, and impediment removal with hands-on technical leadership
• Building Proof of Concepts to de-risk complex integrations
• Defining practical technical design frameworks and performing rigorous code and configuration reviews
• Pairing with developers to debug highly complex issues
• Supporting delivery of cutting-edge Agentic and AI-enabled service solutions
• Enforcing strong peer review, clear technical standards, and maintainable solution patterns
• Coaching and unblocking Salesforce Developers, MuleSoft Developers, and Business Analysts

The successful candidate will have:

• Salesforce platform expertise with proven experience as a Technical Lead, Solution Architect, or senior Salesforce developer
• Demonstrated experience operating as a hybrid Tech Lead/Scrum Master
• Practical experience building Proof of Concepts and de-risking complex integrations
• Familiarity with Agentic AI and voice-enabled service solutions
• Strong understanding of configuration-first, low-code/no-code design principles
• Excellent coaching and mentoring skills
• Strong stakeholder management skills
• Commercial awareness with experience auditing platform licences/entitlements

Benefits include:

• Discounted lease car options
• Multiple Employee Resource Groups
• Flexible Work Arrangements
• Growth and development opportunities
• Paid parental leave from day 1
• Comprehensive Employee Assist Program
• Wellness Programs including Free Flu Vaccinations and Health Checks
• Paid volunteer days