Customer Solutions Architect, Manager (Dublin)

As a Customer Solutions Architect Manager at dbt Labs, you will lead the EMEA Customer Solution Architects (CSAs) in Dublin, focusing on maximising customer value from the dbt platform to drive customer retention and expansion.

Key responsibilities include:

• Leading and managing the regional Customer Solutions Architects
• Collaborating with the Global Head of Customer Solutions Architects to drive and execute a global strategy for CSA operations
• Building and scaling the team thoughtfully
• Fostering effective communication and collaboration between cross-functional teams
• Ensuring proactive and high-quality ticket and incident management
• Collecting and analysing support metrics to identify areas for improvement
• Maintaining regular reporting on team performance, customer trends, and support issues
• Building and maintaining strong relationships with customers

Requirements:

• 4 to 6 years of technical leadership experience, ideally in a SaaS or Data Analytics environment
• Experience leading technical teams focused on the customer journey
• Proven track record in scaling and operationalizing technical customer success or technical account management
• Direct experience with recruitment, interviewing, and decision-making in the hiring process
• Excellent communication skills, both written and oral
• Strong problem-solving skills with a solution-oriented mindset

Benefits:

• Equity
• Unlimited vacation, with a culture that encourages time off and guarantees at least 4 weeks’ paid leave
• Healthcare coverage
• Life & Disability Protection
• Pension
• Generous paid parental leave
• TaxSaver & Bike to Work Schemes
• Paid medical, caregiver, and pregnancy loss leave
• Flexible stipends for health & wellness, cellphone & internet, home office setup, and learning & development

Compensation:

• The typical starting salary range for this role is €106,000 - €140,000 OTE