Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the role:
The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. As a member of the Platform Frontend team, this role focuses on building desktop screen capturing, auditing and analytics gathering systems for QA, legal and compliance reasons and extracting insights to automate workflows and remove inefficiencies.
Responsibilities:
- Play a substantial role in the platform frontend engineering team.
- Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
- Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
- Constantly identify product improvement opportunities and generate product improvement ideas.
- Demonstrate engineering best practices in deliverables and daily work. Uphold others to the same high standards.
- Take technical ownership of a substantial part of the Cresta product and platform.
- Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity.
- Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.
What we are looking for:
- Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.
- Strong experience building native desktop applications on Windows and/or macOS, including deep familiarity with OS-level APIs (Win32, AVFoundation, ScreenCaptureKit, etc.).
- Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture.
- Low-level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations.
- Proven ability to design and own complex client-side systems, making architectural tradeoffs between native, Electron, and browser-based approaches.
- Strong software engineering fundamentals with 8+ years of experience and a track record of technical ownership.
- WebRTC, Chromium, or Electron experience is a plus, but deep native desktop expertise is preferred.
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.