Senior Technical Account Manager (Austin, Seattle, Denver)

As a Senior Technical Account Manager at Cloudflare, you will own the post-sales support experience for Cloudflare's largest Enterprise customers, ensuring smooth operations and proactive technical guidance.

Key responsibilities include:

• Serving as the primary technical support contact for assigned Enterprise customers
• Building and maintaining strong cross-functional relationships with Product, Engineering, Account Executives, Customer Success, Professional Services, and Partners
• Leveraging AI-driven tools and workflows to optimize daily operations
• Collaborating with internal teams to ensure high customer satisfaction
• Providing actionable customer feedback to Product and Engineering teams
• Maintaining a comprehensive understanding of customer environments and Cloudflare deployments
• Developing and maintaining a rolling Technical Risk & Gap Register for each enterprise account
• Conducting Quarterly Support Reviews
• Acting as a point of escalation during business hours
• Partnering with the account team to drive strategic customer engagements
• Utilizing AI-powered analytics to conduct proactive configuration health checks and architectural reviews
• Streamlining the creation of technical documentation
• Deploying AI-assisted incident management tools

Requirements include:

• Strong understanding of networking concepts, including Layer 7 technologies and routing protocols
• Experience with security technologies
• Knowledge of system integration, multi-vendor environments, and data center deployments
• Proficiency in diagnostic and troubleshooting tools
• Familiarity with the OSI Model, proxies, application & network security
• Minimum 8 years of experience in a customer-facing, technical support, or account management role
• Proven ability to work with Fortune 500 companies and senior leadership