Forward Deployed Engineer, Professional Services

Cloudflare's Forward Deployed Engineer (FDE) program provides customers with a dedicated, hands-on technical expert embedded directly within their environment. As a Forward Deployed Engineer, you are a recognized subject-matter expert in your specialization and a trusted advisor to both the customer and Cloudflare leadership.

Responsibilities

Embed & Integrate

• Become a trusted, embedded member of the customer's technical team, operating within their tools, processes, and change-management frameworks.
• Follow the customer's change-management process for all hands-on modifications, ensuring risk mitigation and operational continuity.

Hands-On Execution

• Design, configure, and optimize Cloudflare solutions directly within the customer environment.
• Implement changes, build prototypes, develop automation scripts, and troubleshoot issues in real time.

Strategic Advisory & Architecture

• Provide proactive architectural guidance, roadmap alignment, and best-practice recommendations.
• Produce Solution Designs, HLDs, LLDs, databuilds, procedures, test plans, deployment plans, migration plans, as-builts, and other artifacts necessary for delivery and smooth handoff.

Workshops & Knowledge Transfer

• Lead technical workshops, knowledge-transfer sessions, and special-event preparation (e.g., product launches, traffic events, security drills, quarterly business reviews).
• Ensure continuity by documenting decisions, runbooks, and configurations in the customer's collaborative workspace.

Customer Advocacy & Liaison

• Act as the voice of the customer within Cloudflare, surfacing product gaps, feature requests, and escalation items to Engineering, Support, and Product.
• Partner closely with the Account Executive, Solutions Engineer, Customer Success Manager, Delivery Leaders and other stakeholders to align on account strategy and expansion opportunities.

Requirements

• 15+ years of experience in a customer-facing technical role.
• Recognized Expertise in one of the following focus areas:
• Applications , Advanced tuning of WAF, Bot Management, API Gateway, DDoS protection, Rate Limiting, and performance optimization for global web properties.
• Network , Hands-on management of Magic Transit, BYOIP, complex L3/L4 routing, DDoS resilience, and low-latency global connectivity design.
• Zero Trust / SASE , Securing distributed workforces with Access, Gateway, CASB, RBI, and DLP.
• Leadership & Mentorship , Demonstrated experience mentoring junior team members, leading technical workshops, and contributing to the development of service methodologies, best practices, and reusable assets.
• Strong Networking Foundation , Expert-level understanding of the OSI model, TCP/IP, TLS, DNS, and HTTP.
• Hands-On Technical Skills , Demonstrated ability to implement, configure, and troubleshoot complex solutions.
• Project & Program Management , Ability to manage multiple competing priorities, work to deadlines, and deliver results in ambiguous or fast-moving environments.
• Communication & Executive Presence , Exceptional verbal and written communication skills.
• Regional Experience , Experience working with enterprise customers in APJC, ideally within Korea.

Benefits

No specific benefits mentioned.

Company Culture

Cloudflare values curiosity over bureaucracy, and AI as a partner in solving tough problems to keep the Internet moving forward.