Description
Join the team as Twilio's next Director of North America, Pre-Sales Platform Specialists. This role is needed to lead, coach, and empower the North America Product Specialists team in shaping and executing Twilio's go-to-market strategy.
As a key member of the global leadership group, you will provide strategic direction and operational support for the largest team in the department. This is a high-impact, visible opportunity to mentor emerging leaders, drive product alignment across teams, and ensure strong leadership presence in the region during a pivotal growth phase at Twilio.
Responsibilities:
- Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists.
- Mentor, support, and challenge managers to create and execute innovative solutions.
- Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities.
- Represent North America Product Specialists in executive forums, acting as a key advisor to the global head.
- Ensure operational stability, trust, and continuity for front-line management during periods of growth and change.
Qualifications:
- 10+ years of experience, including people management within a technology or SaaS environment.
- Demonstrated experience mentoring and developing leaders at multiple organizational levels.
- Exceptional executive communication and presentation skills.
- Strong collaboration skills and experience navigating matrixed, cross-functional environments.
- Expertise in product strategy, go-to-market planning, and solution architecture.
- Proven ability to drive business results in a fast-paced, growth-focused setting.
- Organizational and program management skills.
Desired:
- Experience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist team.
- Experience supporting large regional teams within a global environment.
- Familiarity with cloud computing, sales enablement, or value engineering.
- Track record of building trust and supporting leaders through growth and transitions.
Travel:
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer:
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation:
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont: $206,784.00 - $258,480.00.
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $218,272.00 - $272,840.00.
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $229,760.00 - $287,200.00.
- This role may be eligible to participate in Twilio's equity plan.
Applications for this role are intended to be accepted until May 01, 2026, but may change based on business needs.