Description
We're hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe and ultimately relocate to Germany to be onsite with customers.
As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.
This role is ideal for someone who blends program leadership, technical fluency, and contract awareness , and who thrives in fast-moving, ambiguous, and mission-driven environments.
Key responsibilities include:
- Managing customer relationships from the executive to the end user
- Being forward deployed in Germany with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
- Leading a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Leading with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Overseeing onboarding and successful implementation of customer accounts
Must haves:
- An active TS/SCI clearance
- 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A track record of structured, analytics-driven problem solving
- A basic understanding of GenAI/ML
- Excellent verbal and written communication skills
- Willingness to initially travel 50% of the time to Germany and ultimately relocate there
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training.