Description
Do you love books and helping people? The New York Public Library has been an essential provider of free books, information, ideas and education for all New Yorkers for more than 100 years. As a Library Page at The New York Public Library, you will be part of a team that provides exceptional customer service and helps patrons locate needed materials. The Library Page position is scheduled for 19 hours per week, including evenings and Saturdays.
Under the direction of a Page supervisor, the Library Page:
- Projects a positive and courteous attitude to the public by providing exceptional customer service
- Shelves and arranges books, CDs, DVDs and other library materials in order alphabetically and numerically
- Answers in-person inquiries, helps patrons locate needed materials and refers patrons to the appropriate place or person for assistance
- Assists patrons with basic computer, internet and audio/visual equipment usage
- Locates and prepares library materials requested by patrons
- Assists staff with checking materials for damage and removing them from the shelves
- Helps set up public spaces for events and programs
Key Responsibilities Required Education & Experiencefortunately, the Library Page position does not require any specific education or experience. However, the ideal candidate should have a strong work ethic, be reliable, and possess excellent written and verbal communications skills.
Required Skills
- Ability to accurately and efficiently sort and arrange items in alphanumeric order
- Strong organizational skills and ability to follow detailed instruction in a fast-paced environment
- Excellent customer service skills and the ability to work with a diverse patronage
- Superb interpersonal and communication skills
- Strong problem-solving skills
- Demonstrated ability to work as part of a team
- Demonstrated reliability and professionalism
- Basic computer and basic technology skills such as Microsoft Office Suite and Google Applications
Skills, Knowledge & Expertise
- Ability to troubleshoot basic computer and printer issues preferred
- Experience with eReaders and library technologies preferred
- Ability to speak foreign languages preferred
Benefits
All team members are expected and encouraged to embody the NYPL Core Values:
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
- Be Welcoming and Inclusive
Physical Duties
Moderate lifting required (up to 25 lbs)
Schedule
19 hours per week