HAL - Beverage Server - SBI

We are seeking a Beverage Server to join our team. As a Beverage Server, you will be responsible for providing courteous and professional service to our guests and fellow team members while striving to meet and exceed our revenue goals.

Responsibilities:

• Provide beverage service to guests according to company standards.
• Promote and up-sell premium brands beverages.
• Execute other beverage promotions according to execution guide instructions.
• Suggest alternative drinks if drink request is not available in current inventory.
• Is aware of food allergies and is able to recommend alternatives when needed.
• Take all beverage orders and relay it to Bartender.
• Ask for appropriate identification to determine minimum drinking age.
• Actively follow responsible service of alcoholic beverages.
• Collect order from Bartender and review to ensure drink order is correct and is served in appropriate glass and including proper garnishes.
• Discuss discrepancies with Bartender to complete the order. Place glasses on tray, and serves to guests with cocktail napkins, as per standards.
• Accurately compute check and presents for payment in the presenter as per standard, report all voids or incorrect charges to the supervisors immediately.
• Serve bar snacks and hors d'oeuvres according to venue requirements.
• Ensure stations and/or tables are clean, orderly and properly with clean beverage menus, clean ashtrays etc. Remove empty or dirty glasses and bottles and returns them to the bar or galley.
• Work independently and without immediate supervision. Promote teamwork and provides on-the-job training to subordinates to strengthen their current performance.
• Assist with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Assist Beverage runner on deck duties, providing towels and help with requisitioning if required.
• Maintain a calm demeanor during periods of high volume or unusual events to keep operating area to Holland America Line's standard.
• Helps to resolve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
• Communicate information to Beverage Manager so that the team can respond as necessary to create the most efficient service possible.
• Perform Bar related duties during special events and parties not located in the bars or lounges.
• May work in outside weather conditions and is occasionally exposed to wet and/or humid conditions.
• Provides assistance for the set-up, service and break down for private functions and weddings.
• At the beginning and ending of each shift, completes side duties that include preparing the areas for service and ensuring proper closing procedures.
• Respond to changes in the Food & Beverage Department as dictated by the vessel and the Company.
• Carry out any reasonable assignment as may be assigned by the Bartender and Beverage Management.
• Maintain a good working relationship with own colleagues and all other departments as well as superiors and Head Office.
• Employee must occasionally perform other hotel related duties and support duties & other assigned non-revenue related tasks.
• Assists in the restocking of the bar locations and provision areas.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Successfully passes responsible service of alcohol training within first 7 days.
• Maintain safe and healthy work environment by following organization standards and sanitation regulations.

Skills, Knowledge & Expertise:

• Excellent command over English Language.
• Extensive knowledge of mixology and knowledge of international cocktail recipes.
• Basic knowledge of varying brands and quality of liquors.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Handle multiple tasks at one time.
• Ability to read, interpret and demonstrate the preparation of recipes.
• Ability to investigate and solve passengers complains, follows up and meet/exceed guest expectations.
• Basic knowledge of beverage handling procedures with regard to public health standards.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire bar service operation.
• Ability to train and guide assigned waiting staff.
• Work successfully as part of the team, while under pressure.
• Excellent appearance, self-starter.
• Maintain a positive morale and professional attitude.
• Revenue and guest satisfaction focused.
• Ability to handle food and hot beverages.
• Excellent open communication style with all levels of employees.
• Ability to communicate tactfully with all levels of management, co-workers and other shipboard employees to resolve problems and negotiate resolutions.
• Process information/merchandise through POS register system.

Benefits:

• While performing the duties of this job, the employee is regularly required to stand; walk; use of hands, finger, handle, feel objects, tools or controls; reach with hands and arms; talk and hear; and taste and smell.
• In the event of an emergency, the employee may be required to sit, stoop, kneel or crawl.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• All shipboard employees must be physically able to participate in emergency life-saving procedures and drills.
• Full use/range of motion of