Description
You will work as a Senior Technical Support Engineer at Synopsys, providing technical support to customers using Digital Mission Engineering tools, including STK, ODTK, TETK, and related products.
The role involves troubleshooting issues across astrodynamics, RF, optical systems, and mission analysis workflows, reproducing customer issues, isolating root causes, and delivering solutions using engineering knowledge, software expertise, and the internal Ansys support toolset.
Responsibilities include:
- Providing technical support to customers
- Writing and testing code in Python, MATLAB, C++, or Java to help customers automate workflows
- Documenting defects, verifying fixes, and submitting product improvement requests
- Delivering webinars, product demonstrations, and technical training sessions
- Participating in field testing of new software releases
- Collaborating with Sales, Product, and Engineering teams to translate customer needs into actionable product direction
The impact you will have includes:
- Enabling customers to solve mission-critical engineering problems faster
- Reducing time to value for new customers
- Improving product quality
- Building long-term customer relationships
- Contributing to a knowledge base and internal best practices
- Influencing product roadmaps
Requirements:
- BS in Aerospace Engineering, Mechanical Engineering, Electrical Engineering, or related field with 2+ years of professional experience
- Hands-on experience writing code in one or more of the following: Python, MATLAB, C++, Java
- Demonstrated use of Ansys software or comparable commercial CAE, CAD, EDA, or PLM tools
- Strong written and verbal communication skills in English
- Organizational skills and time management
Preferred qualifications:
- Coursework or work experience in astrodynamics, orbit determination, trajectory optimization, or attitude determination and control systems
- Background in RF engineering, optical engineering, model-based systems engineering, or related domains
- Prior experience with STK, ODTK, or other Digital Mission Engineering tools
You will join the Digital Mission Engineering Customer Excellence team based in Exton, PA, working alongside engineers with deep expertise in astrodynamics, RF systems, geospatial analysis, and spacecraft operations.
The salary range for this position is $76,000 - $114,000.