Description
We are seeking a highly skilled Team Supervisor to oversee the day-to-day activities of our customer service team.
As a Team Supervisor at TransPerfect, you will be responsible for ensuring high levels of productivity, quality, and schedule adherence.
Key responsibilities include:
- Providing top-notch customer service by effectively supervising a team of well-trained customer service agents
- Ensuring compliance with internal and external specifications and standards
- Developing and implementing measures to improve productivity, performance, and career growth for customer service agents
- Communicating policy updates and company information through team meetings and one-on-one sessions
- Monitoring key performance indicators for customer service agents
- Assisting in research and analysis work efforts
- Documenting coaching and development sessions
- Interacting with cross-functional support groups
- Handling daily administrative duties
- Identifying and resolving operational problems
- Maintaining confidentiality
- Participating in periodic self-evaluations and quarterly Center evaluation programs
- Conducting periodic evaluations of assigned customer service agents
- Staying up-to-date with center systems and equipment updates
- Understanding basic HR laws and regulations
Requirements:
- High School Diploma or General Equivalency Diploma
- Excellent communication and supervisory skills
- Strong interpersonal and communication skills
- Basic understanding of Word, Excel, and/or MS Office Suite