Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs in an efficient and timely manner. You will handle a wide range of queries, from simple to complex, and work in a dynamic team environment.
The starting salary for this role is £28,000. You will work 37.5 hours a week, with a hybrid working pattern that includes 5 weeks of training in the office, followed by alternating weeks of office and home working.
Responsibilities:
- Provide exceptional customer service via phone, email, live chat, and social media
- Show ownership and accountability for offering solutions that help and benefit customers
- Maintain high standards and strive to improve the service for customers
- Respond to customer complaints and escalate issues as necessary
- Support a continuous improvement ethos within the contact centre
- Actively seek to improve processes and workflows
- Work well within a dynamic team environment
Requirements:
- Excellent written and verbal communication skills
- Ability to work in a fast-changing environment
- Resilience and ability to handle difficult interactions
- Basic IT skills to navigate laptops and systems
- No prior experience in a contact centre environment is required, but you must demonstrate an understanding of great customer service
Benefits:
- Competitive salary and comprehensive benefits package
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality
- 25 days holiday (plus public holiday allowance)
- Extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Incentivised refer a friend scheme
- Perkbox membership