Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs in an efficient and timely manner. You will handle a wide range of queries, from simple to complex, and work in a hybrid environment with 1 shift per fortnight in the office and the rest from home.
The role involves:
- Providing exceptional customer service via phone, email, live chat, and social media
- Showing ownership and accountability for offering solutions that help and benefit customers
- Maintaining high standards and continually striving to improve the service for customers
- Responding to customer complaints and escalating issues as necessary
- Supporting a continuous improvement ethos within the contact centre
- Actively seeking to improve processes and workflows
- Working well within a dynamic team environment
Requirements:
- Excellent written and verbal communication skills
- Ability to work in a fast-changing environment
- Resilience and ability to handle difficult interactions
- Basic IT skills to navigate laptops and systems
- No prior experience in a contact centre environment is essential, but a passion for delivering great customer service is
Benefits:
- Competitive salary of £22,400 (based on £28,000 FTE)
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Incentivised refer a friend scheme
- Perkbox membership