Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling wide-ranging queries, from simple to complex issues. You will be expected to provide exceptional customer service via phone, email, live chat, and social media.
The starting salary for this role is £28,000. The shifts include 37.5 hours a week, with a current rotation that includes working in the office for 5 weeks during training, followed by a hybrid working pattern.
Responsibilities:
- Provide exceptional customer service via various channels
- Show ownership and accountability for offering solutions that benefit customers
- Maintain high standards and strive to improve customer service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Actively seek to improve processes and workflows
- Work effectively within a dynamic team environment
Requirements:
- Excellent written and verbal communication skills
- Ability to work in a fast-changing environment
- Resilience in handling difficult interactions
- Basic IT skills to navigate laptops and systems
- No prior experience in a contact centre environment is required, but a passion for delivering great customer service is essential
Benefits:
- Competitive salary
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality
- 25 days holiday plus take your public holiday allowance
- An extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Incentivised refer a friend scheme
- Perkbox membership