Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling wide-ranging queries, from simple to complex issues.
The starting salary for this role is £18,480 (based on £28,000 FTE). The shifts are 25 hours a week, evenings only, with a current rotation that includes training for 5 weeks in the office.
Responsibilities:
- Provide exceptional customer service via phone, email, live chat, and social media
- Show ownership and accountability for offering solutions that help and benefit customers
- Maintain high standards and strive to improve the service for customers
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Actively seek to improve processes and workflows
- Work well within a dynamic team environment
Requirements:
- Excellent written and verbal communication skills
- Comfortable talking to customers via various channels
- Resilience in handling difficult interactions
- Basic IT skills to navigate laptops and systems
- No prior experience in a contact centre environment is essential, but a passion for customer service is required
Benefits:
- Competitive salary
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality
- 25 days holiday (plus take your public holiday allowance)
- An extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Incentivised refer a friend scheme
- Perkbox membership